24/7 telephone answering service San Antonio, Texas

For over 40 years Accurate Communications has offered nationwide answering service and call center solutions to virtually every type of business industry.

We started as a very basic switchboard answering service for service related companies. That portion of our business is as rock solid as ever and has continued to exceed our expectations. The need for a telephone answering service has never decreased and we continue to grow our core answering service clientele annually.

Over the years we evolved the medical answering service piece of our business as technology gave us more capabilities to assist the medical field. From there we became a necessity for virtually every type of medical field – doctor answering service, hospital answering service, dental answering service, hospice & home healthcare answering service, kidney dialysis answering service among many others.

Technology continued to advance and we entered into the world of order entry – anyone who sold a product could advertise a phone number and have a 24/7 order line without having to even talk to a customer themselves. We have provided order entry service for companies who focused on selling a single widget to companies who sold an entire catalog full of wizzy-wigs.

Then, in the past 10 years or so, we began providing in depth customer service to companies who run e-commerce stores. These businesses require the help of a call center to help with FAQs, input orders over the phone, assist callers with checking the status of their order, issue RMA #s – among many other things. Many e-commerce stores are a one man (or woman) operation and can’t possibly answer all of the calls themselves. It’s also not good business for them to only be available Monday thru Friday 9A to 5P EST. Those types of hours are a quick way to kill off your online business.

There you have it – a brief overview of the core services that have made Accurate Communications an industry leader in answering service and call center solutions for thousands of clients in San Antonio, Texas as well as nationwide.

With Accurate Communications you can ensure that your company won’t get lost in the shuffle. You’re also not ‘just another account.’ We have full-time client reps that are available anytime you have a question or change to your protocol. We are committed to making every client feel equal whether we take 1 call a month or 100 calls a day for you.

Located in Omaha, Nebraska since 1964, Accurate Communications has had an established answering service and call center presence in San Antonio, Texas and surrounding cities for as long as we have been in business. Some of our very first clients came from the great state of Texas and we are proud to continue serving the state with our answering service capabilities.

Accurate Communications’ answering service presence in San Antonio, Texas has allowed us to become more knowledgeable of the needs that our current clients and potential clients have. We provide telephone answering service to a wide range of industries that include animal control answering service, armored car answering service, bail bondsman answering service, churches & synagogues answering service, disaster restoration answering service, elevator & lift answering service, funeral home answering service, heating & air conditioning answering service, lawyer & attorney answering service, limousine answering service, mobile DJ answering service, painting answering service, pest control answering service, plumbing answering service, property management answering service, real estate agency answering service, virtual receptionist answering service, roofing answering service, RSVP service, seasonal emergency answering service, towing answering service, utility providers answering service

In addition, we provide e-commerce call center solutions, order entry call center, auto dealership call center, dealer and store locate call center, direct response call center, lead capture call center, catalog request call center, sweepstakes call center, help desk call center and customer service call center.

Because your business never closes.lead development and sales won't wait. That's why we're on-call 24 hours a day, 365 days a year, from our wide-ranging call service locations in San Antonio, Lincoln, Sioux Falls, Houston, and San Antonio.

Accurate Communications.Thoroughly-Trained.Experienced.Consequential.

These are the contributing principals you need from your telephone answering service, inbound order entry, customer service, or other call center services.

With over 40 years representing businesses like yours, Accurate Communications meets and exceeds all industry standards and adheres to these important contributing principals.

You'll Never Be Caught Shorthanded Again.

We'll guide you through the communications maze and provide soothing relief from the constricting time demands and pressures associated with your daily operations. You'll be free from communication hassles.because, after all, you have better things to do.

So no matter where you are located, remember we're always right here.working for you.

Accurate Means Business

As soon as your telephone rings, our call center specialists have instant access to all of your important information.

If required, we also have bilingual call center specialists that will make your callers feel welcomed and eager to do business with you.

No matter what industry you service, our inbound call center specialists are thoroughly trained to represent your specialized needs.

Our in-house self-development program concentrates on keeping each specialist "special." As with any professional practitioner, our personnel are required to participate in 4 on-going refresher courses throughout the year.

More details about Telephone Answering Service

We'll customize a script to fit your own personal needs, and it may even include aiding your customers in completing their purchases or transactions. In addition, we always take time to inform your callers of any other products or services available for purchase.

If required, we also have bilingual call center specialists who will make your callers feel welcomed and eager to do business with you.

More details about Inbound Order Entry

"Customer care".an important business function that is sometimes misunderstood, or undeveloped to its maximized service potential.

Here's a case in point. Most businesses divide their work in half. On one side we find marketing and sales, and on the other side fulfillment and customer service. This often results in separate management, separate work philosophies, and separate personnel.

In other words, marketing and sales personnel see themselves as focused marketers and sales people, while fulfillment and customer service agents see themselves as fulfillment and customer service only.and never the twain meet.

More details about Customer Care

As you may know, e-commerce is growing faster than all other economic activity in our country.

Statistics show manufacturers and merchant wholesalers are relying more heavily on e-commerce.

However, nearly all non-store sales occur in the electronic shopping and mail order house industry group. This group includes catalog and mail order operations that usually sell their products through multiple channels.

More details about E-commerce